Terms & Conditions
Who We Are (Terms)
The terms of our website address is: serenitymobileiv.com
Serenity Mobile IV. (“Serenity Mobile IV,” “we,” “us,” “our) thank you for visiting our website (the “Site”) or mobile application (the “App”). These Terms of Service (“Terms”) govern your access to and use of the Site and the App and their related internet-based services, features, content, and functionality, including the Appointment Booking Service (the “Booking Service” and, together with the Site and the App, the “Service” or “Services”).
By utilizing the Service, you confirm that you have reviewed, accepted, and agreed to adhere to these Terms.
Terms of Use
These Terms constitute a legally binding electronic contract governing your use of the Service. By accessing the Service, you agree to these Terms and any referenced conditions. We may update these Terms at our discretion, with changes taking effect upon posting. Continued use of the Service signifies acceptance of any modifications. We also reserve the right to alter, suspend, or discontinue any part of the Service, temporarily or permanently, with or without notice.
By using the Service, you agree to receive communications via email, the Site, or the App. Notify us promptly of any email address changes. To opt-out, contact info@serenitymobileiv.com; requests will be processed within a reasonable timeframe but do not affect the enforceability of these Terms. Opting out may result in discontinued access to the Service.
We reserve the right to monitor communications, activities, and provided data, including geolocation, as permitted by law.
User Account & Security
Certain Service features may require you to create a User Account and provide personal information, which is managed per our Privacy Policy. You must ensure your account details are accurate, complete, and updated as needed.
By creating an account, you agree to keep your login credentials confidential and not share them or use another person’s credentials. Unauthorized access attempts are prohibited. Notify us immediately if your credentials are lost, stolen, or compromised. We are not liable for any losses due to unauthorized account use or failure to comply with this section.
General Use of The Service
Restricted Authorization: Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable, and non-sublicensable license to:
(i) Access and use the Service on a device you own or control solely for personal use.
(ii) Access content and materials provided through the Service for personal purposes only.All other rights remain with Serenity Mobile IV and its protected entities.
Restricted Uses & Proprietary Authorization
Commercial or promotional use of the Service, including distribution, reproduction, or modification of content, software, or data, is prohibited without prior written consent. Except as allowed under these Terms, you may not download, publish, copy, distribute, transmit, alter, sell, or exploit any materials from the Service. Modifying, removing, or altering any content or data is strictly prohibited. This includes, but is not limited to, the alteration or removal of trademarks, trade names, logos, service marks, or any other proprietary content or notices. Serenity Mobile IV ©, our domain, the Serenity Mobile IV © logo, and all associated trademarks, wordmarks, service marks, graphics, and logos utilized in relation to Serenity Mobile IV © or our Services are trademarks or registered trademarks of Serenity Mobile IV ©. Various trademarks, service marks, graphics, and logos associated with the Services may belong to third-party entities. The utilization of the Services does not confer upon you any permissions or licenses to duplicate or utilize any trademarks belonging to Serenity Mobile IV © or any third-party trademarks. Utilizing the Service or its material, software, data, or resources in any manner not explicitly permitted above may result in violations of copyright and other legal statutes within the United States, other nations, or relevant state regulations, potentially exposing you to liability for unlawful conduct. You may not:
(i) engage in "web crawling," harvesting of email or additional addresses, contact or personal data, or all other automatic means of acquiring lists of consumers or additional information from or through the Service, involving without limitation any information residing on any server or database connected to the Service;
(ii) collect or attempt to collect unauthorized access to computer systems, materials, or information through any means;
(iii) use the Service in any manner with the intent to interfere, harm, disable, overload, or negatively affect the Service, including, without limitation, sending mass volume unsolicited messages or inundating servers with requests;
(iv) use the Service in infringement of our or any third party’s intellectual property or other proprietary or legal rights;
(v) place your own or a third party’s advertising, marketing, or other promotional content into any of the Service’s content, materials or services; or
(vi) utilize the Service in violation of any relevant law. You also acknowledge that you will not engage in, or promote, any actions that seek to bypass, disassemble, decode, or modify the Service or its content, nor will you make any unauthorized utilization of it. By agreeing, you acknowledge that you will refrain from taking any legal action against the Service that may cause harm, disruption, or excessive strain on its operations, or that could negatively affect the experience of other users.
The Service is the proprietary property of Serenity Mobile IV and/or its third-party licensors, safeguarded by U.S. and international copyright, trademark, and various other intellectual property regulations. Utilizing the Service does not confer any ownership rights to the content, code, data, or materials that you may access or acquire from the Service.
Medical Disclaimer
Serenity Mobile IVs Service offers a streamlined service for requesting and booking intravenous hydration services, administered by licensed medical professionals. We exclusively arrange the services you have requested and process billing on behalf of licensed medical professionals. Our organization does not offer medical care services. Our service does not participate in clinical practice of medicine and is not classified as a health care provider.
A licensed medical professional will provide the requested healthcare services for you. The licensed medical professional with which you institute a treatment relationship is entirely responsible for providing you with health services. We recommend that you consult with your own primary healthcare provider preceding utilizing Serenity Mobile IV’s Service to schedule any health service or if you have inquiries about any potential healthcare service. The Terms outlined herein are applicable to the Service provided. Through your engagement with the Service, we may also provide you with any terms that are specific to the use of a particular service (“Service-Specific Terms”). All Service-Specific Terms are integrated into these Terms through reference. In instances where there is a conflict between these Terms and the Service-Specific Terms, the Service-Specific Terms shall take precedence.
The Service is exclusively accessible to individuals who are of the age of 18 years or older. Individuals under the age of 18 are advised to refrain from utilizing our Service.
Non-Acceptance of Insurance
Serenity Mobile IV and its affiliated providers do not accept or participate in any third-party insurance plans or federal/state healthcare programs, including Medicare, Medicaid, Veterans Affairs, or Federal Employee Health Benefits.
By using our services, you agree to cash-pay terms and assume full financial responsibility for all services and products received. If you are a beneficiary of a federal health program, you acknowledge that neither you, Serenity Mobile IV, nor any affiliated providers will seek reimbursement from any government healthcare program for these services.
Payments
When you schedule an appointment for Serenity Mobile IV services via the Service, you acknowledge that you're required to pay the specified fee for the selected service to Serenity Mobile IV. Charges will be applied at the moment of scheduling or upon service time.
Cancellation Policy.
By confirming your booking, you acknowledge your obligation to pay the total payment for all scheduled services provided by Serenity Mobile IV. Refunds will not be provided for missed appointments. To cancel an appointment, we require a minimum notice of one (1) hour. Not providing the necessary advanced notice will incur a fee of $100 for each scheduled service that is missed in your appointment. To cancel an appointment, please reach out via email to concierge support at info@serenitymobileiv.com or contact us by phone at (800) 941-8644. Furthermore, should the appointed medical professional conclude, at their discretion, that you are unable to receive the booked services due to your existing medical condition, that there has been a misrepresentation regarding the information provided, and/or if you arrive at your appointment under the influence of alcohol or drugs, the professional will refrain from providing the ordered services. In such cases, a fee of $100 will be applied for each missed service in your appointment. By accepting these Terms and each time you submit an order for services, you authorize Serenity Mobile IV to process charges to your credit card (or other payment method) for the associated fees, charges, and taxes.
Refunds and/or Credits
In the event that the medical professional is unable to perform the booked services due to circumstances outside of the patient’s control or for reasons other than the patient’s medical condition or health, you will receive a full refund or credit.
In the event that the medical professional is unable to perform the booked services due to (1) your current or previous medical history, condition, or reason, or (2) due to circumstances outside of the medical professional’s control after the insertion of the I.V. needle, you will receive a credit or refund for the full amount of the services scheduled.
Authorization to Charge. By using the Booking Services, you hereby agree Serenity Mobile IV has the right and authorize Serenity Mobile IV to automatically charge your credit card (or other payment method) for the applicable fees or charges, plus any applicable taxes.
Misrepresentations. If, during the Booking Service process, you misrepresent yourself in any manner, including but not limited to, a misrepresentation of your age or medical history, Serenity Mobile IV reserves the right to cancel your booked service without notice and charge you the full amount. If, at the time of your booked service, you are under the influence of drugs or alcohol, Serenity Mobile IV will not perform the service and you will be charged the full amount.
Non-Partaking Insurance Notice
Serenity Mobile IV and our associated Professional Network do not engage with any third-party health insurance plans, nor do we possess any affiliations with such plans. Furthermore, we do not participate in or have any affiliations with federal or state healthcare programs, such as Medicare, Medicaid, Veterans Affairs, or Federal Employee Health Benefits, among others.
By choosing to engage with our Services, you acknowledge that you have elected to acquire products and services on a cash-pay basis, outside of any commercial health insurance plan or federal or state healthcare program. As a result, you take sole responsibility for all expenses related to any services or products rendered to you. As a beneficiary of a federal health program, you understand and agree that neither you nor Serenity Mobile IV, along with the associated Provider Network, nor any healthcare organization or provider collaborating with us to deliver healthcare and pharmacy services will attempt to obtain reimbursement from any federal or state healthcare program for the costs associated with the services and products provided to you through our services.
Monthly Membership Terms
All subscription-based products require a minimum commitment period of 3 months depending on the specific product.
The first payment is processed upon enrollment, with subsequent monthly charges occurring on the same date for a minimum of 3 months.
Serenity Signature- $250/month
Payment Agreement
By scheduling an appointment for Serenity Mobile IV services through the platform, you agree to pay the specified fee to Serenity Mobile IV for the selected service.
Membership Agreement & Termination
This Membership Agreement remains in effect until one of the following occurs:
Cancellation After Initial Term – After the required 3-month commitment, a 30-day notice is required for cancellation.
Early Cancellation – If canceled before 3 months, the client is responsible for the full term’s payment.
Breach of Terms – Either party may terminate the agreement immediately if the terms are violated.
Automatic Termination – This agreement will end upon the member's death, the practice’s dissolution, discontinuance, or bankruptcy filing under federal or state law.
Authorization to Charge
By utilizing the Booking Services, you authorize Serenity Mobile IV to automatically charge your credit card or chosen payment method for all applicable fees, charges, and any associated taxes.
Indemnification and Release of Liability
By using the Service, you agree to release, indemnify, defend, and hold harmless Serenity Mobile IV, its affiliates, and their respective shareholders, officers, directors, employees, agents, and advisors from any and all claims, liabilities, losses, damages, costs, and expenses (including, but not limited to, legal fees and costs), whether arising from third-party actions or otherwise. This includes, but is not limited to, claims related to:
Your use of the Service;
The placement, transmission, or publication of any message, content, or material through the Service;
Any breach of applicable laws or these Terms.
Serenity Mobile IV reserves the right, at its own expense, to assume exclusive defense and control over any matter subject to indemnification by you, without relieving you of your indemnity obligations under this Section.
Third-Party Websites of Service
The presence of links or third-party advertisements on our Service does not constitute an endorsement, sponsorship, or recommendation, and we make no representations or warranties regarding the quality, accuracy, or reliability of such sites, their content, or the goods and services they offer. Your use of, or reliance on, any third-party site or advertisement is entirely at your own discretion and risk.
Limitation of Liability
By using our Services, you acknowledge and accept certain limitations on our liability. To the fullest extent permitted by law, Serenity Mobile IV and its affiliates, including physicians, directors, officers, employees, agents, and service providers (“Protected Entities”) are not liable for:
Indirect, incidental, special, punitive, or consequential damages
Loss of data, revenue, business, or profits, whether direct or indirect
This applies regardless of legal theory, even if we were advised of potential damages or if a remedy fails its essential purpose.
Additionally, the total liability of the Protected Entities for claims related to the Service will not exceed the amount you paid for access to the Service.
Disclaimer
Our services are provided “as is” and “as available,” with no guarantees regarding quality, performance, accuracy, or security. You assume all risks related to their use.
To the fullest extent permitted by law, we do not provide any warranties, express or implied. This includes but is not limited to:
(i) Warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
(ii) Any assurances arising from business practices or industry standards.
(iii) Guarantees that the service will be uninterrupted, error-free, or secure.
By using our services, you accept these terms.
Information Disclaimer & Usage Restrictions
We make no guarantees regarding the accuracy, completeness, or timeliness of information provided through the Service. This information is for personal use only and may not be sold, shared, or utilized for business or financial gain.
Service Availability Disclaimer
We aim to provide a reliable and uninterrupted Service; however, availability may be affected by scheduled maintenance, third-party rights claims, or circumstances beyond our control. While we strive for continuous operation, we do not guarantee uninterrupted access to the Service.
Security Disclaimer
We employ reasonable and industry-standard security measures to protect your personal information from unauthorized access or disclosure. However, we do not guarantee absolute security and cannot prevent all unauthorized access, including potential third-party breaches. We are not liable for any unauthorized access to your account or information collected through the Service.
Intellectual Property and Copyright Infringement
Serenity Mobile IV ©, our domain, the Serenity Mobile IV © logo, and all associated trademarks, wordmarks, service marks, graphics, and logos utilized in relation to Serenity Mobile IV © or our Services are trademarks or registered trademarks of Serenity Mobile IV ©. Various trademarks, service marks, graphics, and logos associated with the Services may belong to third-party entities. The utilization of the Services does not confer upon you any permissions or licenses to duplicate or utilize any trademarks belonging to Serenity Mobile IV © or any third-party trademarks.